TERMS AND CONDITIONS OF USE

• Terms & Conditions of Use
  
• Privacy Policy
  
• Billing Policy
  
• 30-Day Money Back Guarantee Policy
  
• 99.9% Uptime Guarantee
  
   

  99.9% UPTIME GUARANTEE

  
  (1.) Coverage - This 99.9% Uptime Guarantee applies to any Xtreme Net Designs, Inc. client in good financial standing with Xtreme Net Designs, Inc. at the time of a service outage.
  
  (2.) Service Level - Xtreme Net Designs, Inc. endeavors to have the content of your web site available for http access by any party in the world 99.9% of the time.
  
  (3.) Credits - In the event that your web site is not available for more than 99.9%, Xtreme Net Designs, Inc. will credit the following month's service fee as follows. For any client, such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.
  
             Monthly            Uptime Credit
        95% to 99.8%               50%
        94.9% or below            100%
  
  In order for you to receive a credit on your account, you must request such credit within seven (7) days after you experienced the down time. You must request credit by sending an electronic mail message to the Xtreme Net Designs, Inc. Billing Department. The body of this message must contain your account number, the dates and times of the unavailability of your web site, and such other customer identification requested by Xtreme Net Designs, Inc.. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.
  
  (4.) Restrictions - Credits shall not be provided to you in the event that you have any outage resulting from; (i) scheduled maintenance as posted from time to time at Xtreme Net Designs, Inc.; (ii) your behavior or the performance or failure of your equipment, facilities or applications; (iii) circumstances beyond Xtreme Net Designs, Inc.' reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration/transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site; or (iv) a client breaking any item in Xtreme Net Designs, Inc. Terms and Conditions of Use policy causing a machine to fail as a result. Dedicated Server customers are only guaranteed 99.9% uptime for network connectivity, not server performance.